Refund policy

Defective/ Wrong Products

We accept returns and refunds for defective / faulty products within 7 days of purchase. To be eligible for a return or refund, the product must be in its original condition and packaging, and it must have a defect that was not caused by misuse or abuse.

Please contact us at yarn.holic.sg@gmail.com or WhatsApp 94568807 and send us picture of the defective/ wrong item. 

Non-Defective Products

We do not accept returns or refunds for non-defective products due to change of mind. 

Return and Replacement Shipping

We will cover the cost of return shipping and replacement shipping cost should you decided to get the replacement for defective/ wrong product.

Refunds

We will do refund through Paynow/Paylah or Bank Transfer.

Contact Us

If you have any questions about our return and refund policy, please contact us at yarn.holic.sg@gmail.com or WhatsApp 94568807.